Contact information

For questions regarding orders, products, shipping, returns, refunds or other customer service matters, customers may contact Coastal Palms using the details below.

Customer Service

Coastal Palms Bali

PT VARA CREATIVE GROUP
Bali, Indonesia

Email: support@coastalpalmsbali.com

Customers may also contact us through the Contact page on our website.

We aim to respond to customer enquiries as soon as reasonably possible during normal business days.

Order Enquiries

For enquiries relating to an existing order, please include your order number and the email address used when placing the order. This allows us to locate and assist with your order more efficiently.

Returns, Damaged or Incorrect Products

Requests relating to returns, refunds, damaged products, defective products or incorrect orders must be submitted in accordance with our Return & Refund Policy.

Where applicable, please include your order number, a description of the issue and clear photographs of the product and packaging.

Wholesale & Hospitality

For wholesale enquiries, hospitality orders, retail partnerships or larger commercial orders, please contact us through our Contact page or by email.